Collection Nua

• Lifetime limited warranty

Wood frames, pocket coils or springs
Wood frames, pocket coils, springs or webbing are covered against breakage due to metal fatigue or pulling loose from wood frames. Warranty is limited to supplier’s availability of parts.

Any cracking or minor squeaking noise heard from the metal mechanism or wood frame are normal and are not covered by our warranty.

• One(1) year warranty

Labour
Apply to all upholstered chairs furniture manufactured by Jaymar. Jaymar products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.

• Two(2) years warranty

Stitching
All our sewing thread finishing is done with top quality nylon to prevent fraying and provide longevity to the furniture. Jaymar warrants your stitching against defects in materials, workmanship, tearing or separating from the fabric or leather under normal household use.

Fabrics
The one-year warranty covers seam failure or fraying. Since colours and intensity under dye lots may vary within commercial tolerances, the colours of fabrics may vary from the sample swatches. Jaymar is unable to guarantee that the exact dye lots illustrated in sample swatches will be the same as the samples used at a retailer, showroom or previously purchased furniture.

This warranty does not cover tears, pilling, shrinking or fibre migration. The crushing of fabric, velvet, and microfiber is a characteristic of these soft and fluffy fabrics and are not considered as manufacturing defects. The fabric warranty is void if there is excessive soiling, improper cleaning or abuse, or when a treatment has been applied.

• Five(5) years warranty

Seat cushion foam and fibre-filled components
All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products.

Regular fluffing will prevent internal fibres from matting and help to prolong the vibrancy of these products.

• General

A) Any modification to a Jaymar product which is not in conformity with Jaymar factory specifications voids warranty. If a consumer carries out such a modification, they do so at their own risk.

B) Jaymar does not promise to reimburse or replace its product – only repair as per our Warranty.

C) Warranty does not apply to Jaymar products that have been subjected to inadequate usage, damaged by accident, modifications, improper handling or installation or repairs made by anyone other than an authorized Jaymar representative.

D) Warranty may not apply to Jaymar products if product was used in an uneven manner.

The Jaymar warranty does not cover any damages due to improper usage, excessive soiling, improper or unapproved cleaning methods (See Product Care for details), chemical treatments, exposure to direct sunlight or colour fading. These incidents will void the warranty.