For questions about our products call us at: 972-552-4043 Visit our Dallas showroom or one of our retailers
DALLAS OFFICE
1625, W Crosby RD #100
Carrollton, Texas USA 75006
Phone: 972-552-4043
[email protected]
HEAD OFFICE
75, rue Jaymar street
Terrebonne (Quebec) J6W 1M5
Phone: 450-471-4172
Toll Free: 1-888-529-6271
Fax: 514-509-2008 (General)
Fax: 514-509-2007 (Order desk)
[email protected]
Office hours
EDT Time
Monday to Thursday :
8am to 12pm – 12:45pm to 4:45pm
Friday: 8am to 12pm – 1pm to 4pm
1625 W Crosby Rd, Carrollton, TX 75006, États-Unis
OUR DEPARTMENTS
Marie-Eve Ouellette: Human ressources
[email protected]
1-888-529-6271 Ext: 2642
Nathalie Lecour : Administrative assistant
[email protected]
1-888-529-6271 Ext: 2642
Order desk
Judy Carroll
[email protected]
1-888-529-6271 Ext: 2637
France Perron
[email protected]
1-888-529-6271 Ext: 2677
Showroom
David Walker: Showroom Director
[email protected]
972-552-4043
MARKETING
Véronique Sauvé:
Marketing Director
[email protected]
1-888-529-6271 Ext 2623
AFTER SALES SERVICE
To make a claim or to inquire about your Jaymar product, please contact the Jaymar Authorized Dealer where the original purchase was made. Claims must be made through the retailer from whom the furniture was purchased. The dealer will contact us for this purpose.
To open a service call, we’ll need your retailer to send us:
• The original invoice
• 3 pictures. 1st Photo of the entire room with Jaymar furniture, 2nd Photo a near shot of the whole of the furniture with defective piece, 3rd Closeup shot of problem area of that item.
If the retailer is now closed, please contact:
Geneviève Lestage: [email protected]
IMPORTANT UPDATE COVID-19
Please note that our delays in the after-sales department are longer than usual due to government imposed sanitary measures. Our number of technicians on the road is limited, our available appointments are reduced. For all follow-ups on your service call, please contact your store directly so as not to unnecessarily overload our email boxes and voicemail boxes.
Thank you for your valuable collaboration.