Transport box:

Retailers:

Organized directly by the store
Home delivery (transport cost to be confirmed with the retailer)
In-store pickup available (hatchback, SUV or truck suggested)

Direct to customer:

Processing time in 5 business days
Parcel shipped via our partner of choice UPS
Delivery to door with signature, Standard UPS Service – 5 to 7 days
Throughout Canada (*Excluding certain remote regions and territories)
Please provide (Name, Shipping Address and Telephone Number)

Jaymar BB:

Pick-up directly from our showroom/factory in Terrebonne
By appointment only by contacting customer service 1.888.529.6271 (ext. 2637)
Hatchback, SUV or truck suggested.

Return policy 30 days:

UPHOLSTERED ARMCHAIRS – ONLINE STOCK PROGRAM
Only returns for new items, in their original condition of purchase will be accepted within a maximum period of 30 days from the date of receipt of the package.

All inquiries relating to products purchased through other retail partners, such as department stores, shops, online partners should be made directly with the store (or online) where the purchase was made, as such returns and/or exchanges are subject to their own return policy.

The best warranty in the industry!

• Lifetime limited warranty

Wood frames, pocket coils or springs
Wood frames, pocket coils, springs or webbing are covered against breakage due to metal fatigue or pulling loose from wood frames. Warranty is limited to supplier’s availability of parts.

Recliner Motion Mechanisms
The mechanism is covered by a lifetime warranty against defects in material or workmanship subject to normal residential use. Warranty is limited to supplier’s availability of parts.

• Two(2) years warranty

Fabrics
The one-year warranty covers seam failure or fraying. Since colours and intensity under dye lots may vary within commercial tolerances, the colours of fabrics may vary from the sample swatches. Jaymar is unable to guarantee that the exact dye lots illustrated in sample swatches will be the same as the samples used at a retailer, showroom or previously purchased furniture.

This warranty does not cover tears, pilling, shrinking or fibre migration. The crushing of fabric, velvet, and microfiber is a characteristic of these soft and fluffy fabrics and are not considered as manufacturing defects. The fabric warranty is void if there is excessive soiling, improper cleaning or abuse, or when a treatment has been applied.