Transport box:

Dimensions:

32.88’’ W x 31.88’’ W x 2 5.12’’ H

Volume:

15,24 cu ft 0,42 cu m

Weight:

107.5 lb/48.8 kg to 115.2 lb/52.2 kg

Retailers:

Organized directly by the store
Home delivery (transport cost to be confirmed with the retailer)
In-store pickup available (hatchback, SUV or truck suggested)

Direct to customer:

Processing time in 5 business days
Parcel shipped via our partner of choice UPS
Delivery to door with signature, Standard UPS Service – 5 to 7 days
Throughout Canada (*Excluding certain remote regions and territories)
Please provide (Name, Shipping Address and Telephone Number)

Jaymar BB:

Pick-up directly from our showroom/factory in Terrebonne
By appointment only by contacting customer service 1.888.529.6271 (ext. 2637)
Hatchback, SUV or truck suggested.

Return policy 30 days:

UPHOLSTERED ARMCHAIRS – ONLINE STOCK PROGRAM
Only returns for new items, in their original condition of purchase will be accepted within a maximum period of 30 days from the date of receipt of the package.

All inquiries relating to products purchased through other retail partners, such as department stores, shops, online partners should be made directly with the store (or online) where the purchase was made, as such returns and/or exchanges are subject to their own return policy.

The best warranty in the industry!

• Lifetime limited warranty

Wood frames, pocket coils or springs
Wood frames, pocket coils, springs or webbing are covered against breakage due to metal fatigue or pulling loose from wood frames. Warranty is limited to supplier’s availability of parts.

Recliner Motion Mechanisms
The mechanism is covered by a lifetime warranty against defects in material or workmanship subject to normal residential use. Warranty is limited to supplier’s availability of parts.

Any cracking or minor squeaking noise heard from the metal mechanism or wood frame are normal and are not covered by our warranty.

• One(1) year warranty

Labour
Apply to all upholstered chairs furniture manufactured by Jaymar. Jaymar products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.

Electronic components
Electronics are warranted against manufacturing defects.

• Two(2) years warranty

Stitching
All our sewing thread finishing is done with top quality nylon to prevent fraying and provide longevity to the furniture. Jaymar warrants your stitching against defects in materials, workmanship, tearing or separating from the fabric or leather under normal household use.

Fabrics
The one-year warranty covers seam failure or fraying. Since colours and intensity under dye lots may vary within commercial tolerances, the colours of fabrics may vary from the sample swatches. Jaymar is unable to guarantee that the exact dye lots illustrated in sample swatches will be the same as the samples used at a retailer, showroom or previously purchased furniture.

This warranty does not cover tears, pilling, shrinking or fibre migration. The crushing of fabric, velvet, and microfiber is a characteristic of these soft and fluffy fabrics and are not considered as manufacturing defects. The fabric warranty is void if there is excessive soiling, improper cleaning or abuse, or when a treatment has been applied.

• Three(3) years warranty

Recliner motor
The recliner motor is guaranteed against manufacturing defects.

• Five(5) years warranty

Seat cushion foam and fibre-filled components
All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer’s defect. Fibre-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fibre-filled and fibre-wrapped products.

Regular fluffing will prevent internal fibres from matting and help to prolong the vibrancy of these products.

• General

A) Any modification to a Jaymar product which is not in conformity with Jaymar factory specifications voids warranty. If a consumer carries out such a modification, they do so at their own risk.

B) Jaymar does not promise to reimburse or replace its product – only repair as per our Warranty.

C) Warranty does not apply to Jaymar products that have been subjected to inadequate usage, damaged by accident, modifications, improper handling or installation or repairs made by anyone other than an authorized Jaymar representative.

D) Warranty may not apply to Jaymar products if product was used in an uneven manner.

The Jaymar warranty does not cover any damages due to improper usage, excessive soiling, improper or unapproved cleaning methods (See Product Care for details), chemical treatments, exposure to direct sunlight or colour fading. These incidents will void the warranty.